Return & Refund Policy

RETURNS & REFUNDS

At LunaeGlow, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Free of stains, odors, damage, or signs of wear
• Returned with original tags and packaging when applicable

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return, including underwear and other items designated as final sale.

Sale or clearance items may also be final sale unless otherwise stated on the product page.

HOW TO START A RETURN

Contact us through our Contact Us page with your order number and the reason for your return.

If your return is approved, we’ll provide you with the instructions needed to send the item back.

Please do not send items back without contacting us first.

REFUNDS

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos of the issue. We’ll work with you to make it right.

EXCHANGES

If you need a different size or have another issue with your order, contact us and we’ll let you know what options are available.

QUESTIONS

Have a question about a return or your order?

Reach out through our Contact Us page and our team will be happy to help.

LunaeGlow — Wear What Makes You Different