Date: [26/04/2025]
At Lunae Glow, your satisfaction is our top priority!
If for any reason you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Your item must be unused, unopened, and in the same condition you received it.
-
It must also be in the original packaging.
-
Proof of purchase (order confirmation or receipt) is required.
Non-returnable items include:
-
Gift cards
-
Downloadable products (if applicable)
-
Some personal care items for hygiene reasons (e.g., opened cosmetics or skincare products)
How to Start a Return
To start a return, please contact us at [LunaeGlow@gmail.com] with your order number and reason for the return.
Once your return is approved:
-
We'll provide instructions on how and where to send your package.
-
You are responsible for paying for your own return shipping costs (unless the return is due to a mistake on our part).
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original method of payment within 5-7 business days.
-
If your refund is late or missing, please first check your bank account again, then contact your bank or credit card company — it may take some time before your refund officially posts.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [LunaeGlow@gmail.com].
Damaged or Defective Products
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.